Privacy Policy for Textideo AI

Textideo ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our website, SaaS platform, and AI video generation tools (collectively, the “Services”). Please read this policy carefully.

1. Information We Collect

We collect both Personal Data and Non‑Personal Data in the following categories:

Account Information: name, email, username, password.
Generated Content & Usage: videos, scripts, parameters, logs, timestamps, feature usage, frequency.
Technical & Device Data: IP address, browser type/version, device type, operating system, language setting.
Cookies & Tracking: session cookies (necessary), analytics cookies, performance and marketing cookies.
Transaction Data: payment method (e.g. last 4 digits of card), billing address, invoices.

2. How We Use Your Information

We process your data for the following purposes:

Provide, maintain, and operate the Services;
Customize and improve user experience and interface;
Process payments, subscriptions, and refunds;
Ensure integrity, security, and prevent abuse (fraud, spam, unauthorized access);
Communicate announcements, updates, and marketing materials (with opt-in);
Perform analytics, usage monitoring, A/B testing, and platform development;
Comply with legal obligations and enforce Terms of Service.

If you are located in the European Economic Area (EEA), our processing is based on:

Contractual necessity – to fulfill Services you request;
Legitimate interests – to secure our Services, customize experience, communicate updates;
Consent – for optional cookies, marketing;
Legal compliance – to respond to lawful obligations.

4. Cookies & Tracking Technologies

We use cookies, web beacons, local storage, and similar technologies for:

Essential cookies: required for login, navigation, and secure user sessions;
Performance cookies: anonymous usage tracking to optimize speed and experience;
Marketing/analytics cookies: may be set by third‑party providers like Google Analytics, Mixpanel, Hotjar;

You may manage your cookie preferences via our consent banner or directly in your browser settings; however, disabling essential cookies may impact functionality.

We do not sell or rent your personal information. We only share it as follows:

Service Providers: companies assisting with hosting (e.g., AWS, Azure), payment (Stripe, PayPal), analytics, email delivery – bound by confidentiality.
Legal & Safety: responding to lawful requests, enforcing laws, preventing harm, or addressing violations.
Business Transfers: in connection with a merger, acquisition, or bankruptcy, subject to confidentiality assurances.
Aggregate & Anonymized Data: may be used for research and business improvement; cannot identify individuals.
User Content Privacy: All uploaded and generated content is private by default. Unless you choose to share it, only you can view your content.

6. Content Privacy and Data Protection

We take the privacy of your content seriously.

Content Visibility

Uploaded files and prompts are private by default and are accessible only to you and authorized systems required to provide the Service.

Generated content may be publicly visible by default. Users with eligible paid plans may choose to make generated content private. When private mode is enabled, generated content will only be accessible to the account owner unless explicitly shared.

Please review your account settings and plan features to understand the available privacy options for generated content.

No Training on User Content

We do not use your uploads, prompts, images, videos, or generated content to train our own AI models.

Content Ownership

You retain ownership of the content you upload and the content generated through our Services, subject to applicable laws and third-party rights.

Content Deletion

You may permanently delete your uploaded and generated content at any time through your account. Once deleted, the content will no longer be accessible from your account, subject to limited retention required for legal, security, fraud prevention, backup, or operational purposes.

Secure Storage and Processing

We implement reasonable technical and organizational measures to protect your content against unauthorized access, disclosure, alteration, or destruction.

Third-Party AI Providers

To provide AI generation services, your content may be processed by trusted third-party AI service providers. Such processing is limited to delivering the requested service and is subject to applicable contractual and security obligations.

7. International Data Transfers

If you are accessing globally, your data may be transferred to and processed in other countries where our facilities or providers are located (e.g., USA, EU, UK). When required, we use EU Standard Contractual Clauses (SCCs), Privacy Shield Frameworks, or other safeguards capable of protecting your data.

8. Data Retention

We retain personal data only as long as necessary for:

Providing Services and maintaining accounts;
Legal purposes (e.g., tax, dispute resolution) for as required by law;
Security purposes and internal analytics.

After this, we delete or anonymize data unless legally obligated to retain it longer.

9. Your Rights & Choices

Depending on your region, you have rights to:

Access and download all personal data processed about you;
Correct or update inaccurate data;
Restrict or object to certain processing (e.g., marketing, profiling);
Data portability in machine-readable format;
Withdraw consent for non-essential cookies at any time.

To exercise any of these rights, contact [email protected]. We will respond pursuant to applicable legal timelines.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 16 (or applicable age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe we have unintentionally done so, please contact us to request deletion.

11. Security Measures

We implement industry-standard safeguards including:

Encryption of data in transit (TLS) and at rest;
Role-based access controls and least-privilege model;
Regular penetration testing, vulnerability scans, and audits;
Incident monitoring and breach response protocols.

Despite these measures, no system is completely secure. We commit to notify affected users and regulators of any data breach in accordance with applicable law.

12. Third‑Party Links & Embeds

Our Services may contain links to third-party websites, embeds, or APIs. We do not control these services and are not responsible for their privacy practices. We encourage you to review their policies.

13. Updates to This Policy

We may revise this Privacy Policy at any time. When we do, we will update the “Last Updated” date below and notify you of material changes via email or notification when required.